Selected Publications
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Academic Article
- Serving Up Quality: How QFD and SERVQUAL Use the Voice of the Customer to Improve Restaurant Service. Journal of Hospitality Application and Research. 21:107-139. 2026-01-01
- Integrating the Voice of the Customer into New Service Development: A QFD/SERVQUAL Approach. 15th Annual European Decision Science Institute (EDSI) Conference. 2025-06-01
- Healthcare Quality: An Empirical Analysis in Urgent care. Management In Healthcare Journal. 151-162. 2021-01-01
- The Importance of Taxonomy Development for Service Operations Strategies. Journal of Management and Marketing Research. 2019-09-01
- 2016 Operations Management Salary Survey. APICS. 2017-02-01
- 2015 Operations Management Salary Survey. APICS Magazine. 51. 2016-02-01
- 2014 Operations Management Salary Survey. APICS Magazine. 50. 2015-02-01
- 2013 Operations Management Salary Survey. APICS. 49. 2014-03-01
- 2012 Operations Management Salary Survey. APICS. 48. 2013-02-01
- 2011 Operations Management Salary Survey. Production and Operations Management Journal. 48:70-74. 2012-09-01
- Survey Results on the State of the Operations Management Profesion for 2010. Production and Inventory Management Journal. 47:79-87. 2011-12-01
- A COMPARISON OF PMI AND IPMA APPROACHES: ANALYSIS TO SUPPORT THE PROJECT MANAGEMENT STANDARD AND CERTIFICATION SYSTEM SELECTION. Projektmanagement Aktuell. 4:31-34. 2011-04-01
- Operations Management in the New Millennium. Southeast Decision Sciences. Feb. 2010. 2010-02-01
- Quality control methods at a hospital. International Journal of Health Care Quality Assurance. 23:59-71. 2010-01-01
- Analysis and Implementation of an Assurance of Learning System. Annals of the MS in Computer Science and Information Systems at UNC Wilmington. 3. 2009-05-01
- Aggregate Production Planning - A multiple objective approach. Journal of Statistics and Management Systems. 12:287-303. 2009-03-01
- A comparison of mathematical programming techniques for aggregate production planning. Journal of Interdisciplinary Mathematics. 11:265-274. 2008-04-01
- Developing Successful Service Strategies Using Voc Data. Southeast Decision Sciences Institute Meeting. 2007-02-01
- Service Quality Measurement and the Disconfirmation Model: Taking Care in Interpretation. Total Quality Management Journal. 14:3-14. 2003-01-01
- Just-in-Time is not just for manufacturing: A service approach. Industrial Management and Data Systems. 100:51-60. 2000-04-01
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Report
- Operations Management Employment Outlook. APICS. 2011-10-01
- Operations Management Employment Outlook. APICS. 2011-04-01
- Operations Management Employment Outlook. APICS. 2010-10-01
- Operations Management Employment Outlook. APICS. 2010-07-01
- Operations Management Employment Outlook. APICS. 2010-04-01
- Operations Management Employment Outlook. APICS. 2010-01-01