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Idiosyncratic Service Experiences: When Customers Desire the Extraordinary in a Service Encounter
Academic Article
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Identity
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Overview
Authors
Barnes, Alexandra Krallman
Barnes, Donald Clay
Pelletier, Mark J
Publication Date
2018-01-01
Published In
Journal of Business Research
Journal
Identity
Digital Object Identifier (doi)
https://doi.org/10.1016/j.jbusres.2017.11.016
Additional document info
Start Page
150
End Page
161
Volume
84
Issue
84
