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Implementing a Delight Strategy: The Power of Unsolicited Recommendations
Academic Article
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Identity
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Overview
Authors
Barnes, Donald Clay
Kinard, Brian R
Publication Date
2016-01-01
Published In
Cornell Hospitality Quarterly
Journal
Identity
Digital Object Identifier (doi)
https://doi.org/10.1177/1938965515626296
Additional document info
Start Page
329
End Page
342
Volume
57
Issue
3
