Selected Publications
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Academic Article
- Experience identification: connecting online engagement to offline loyalty. Journal of Services Marketing. 38:1012-1029. 2024-11-01
- Good people good planet: Investigating the interconnection between social and environmental sustainability. Journal of Business Research. 184. 2024-11-01
- Retail reimagined: A blueprint for trauma-informed customer experiences. Rutgers Business Review. 9:7-21. 2024-06-01
- The effects of dual branding rumors on consumers’ national and store brand evaluations. Journal of Marketing Theory and Practice. 31:316-333. 2023-06-01
- Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors. Journal of Retailing and Consumer Services. 72. 2023-05-01
- How do Machiavellianism, narcissism, and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?. Journal of Consumer Marketing. 40:721-733. 2023-04-01
- Teach a man to fish: The use of autonomous aid in eliciting donations. Journal of Marketing Research. 60:950-967. 2023-03-01
- Influence of social media posts on service performance. Journal of Services Marketing. 36:283-296. 2021-08-01
- Building toward a solid foundation: The effect of thinking concretely about the future. Journal of Consumer Affairs. 55:254-273. 2021-01-01
- Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust. Journal of Consumer Behaviour. 19:632-644. 2020-09-01
- The Influence of Dual Branding Information on Consumer Evaluations. Journal of Marketing Development and Competitiveness. 11:10-20. 2017-10-01
- Eat green, get lean: promoting sustainability reduces consumption. Journal of Public Policy & Marketing. 36:299-312. 2017-09-01
- Thinking, feeling, and giving: The effects of scope and valuation on consumer donations. International Journal of Research in Marketing. 32:435-438. 2015-12-01