Selected Publications
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Academic Article
- Experience identification: connecting online engagement to offline loyalty. Journal of Services Marketing. 38:1012-1029. 2024-11-01
- Retail Reimagined: A Blueprint for Trauma‐Informed Customer Experiences. Rutgers Business Review. 2024-01-01
- Gig worker typology and research agenda: advancing research for frontline service providers. Journal of Service Theory and Practice. 33:647-670. 2023-08-01
- How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?. Journal of Consumer Marketing. 40:721-733. 2023-07-01
- Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors. Journal of Retailing and Consumer Services. 72:103277. 2023-05-01
- Platform marketplaces: unifying our understanding of lateral exchange markets. European Journal of Marketing. 57:1-28. 2023-01-01
- Why own when you can access? Motivations for engaging in collaborative consumption. Journal of Marketing Theory and Practice. 31:1-17. 2023-01-01
- The Ostrich effect: Feeling hidden amidst the ambient sound of human voices. Journal of Retailing. 98:593-610. 2022-12-01
- Title redacted: the impact of negative online review censorship. Journal of Product & Brand Management. 31:570-585. 2022-04-01
- Influence of social media posts on service performance. Journal of Services Marketing. 36:283-296. 2022-03-01
- Blockchain: a game changer for marketers?. Marketing Letters. 32:123-128. 2021-03-01
- Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust. Journal of Consumer Behaviour. 19:632-644. 2020-11-01
- Panic Attack: How Illegitimate Invasions of Privacy Cause Consumer Anxiety and Dissatisfaction. Journal of Public Policy & Marketing. 39:334-352. 2020-07-01
- Intercollegiate Social Media Education Ecosystem. Journal of Marketing Education. 41:254-269. 2019-12-01
- Tell it like it is: The effects of differing responses to negative online reviews. Psychology & Marketing. 35:891-901. 2018-12-01
- Timeliness, transparency, and trust: A framework for managing online customer complaints. Business Horizons. 61:375-384. 2018-05-01
- Eat Green, Get Lean: Promoting Sustainability Reduces Consumption. Journal of Public Policy & Marketing. 36:299-312. 2017-09-01
- Co-producing with consumers: how varying levels of control and co-production impact affect. Marketing Letters. 28:171-187. 2017-06-01