Selected Publications
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Academic Article
- Serving Up Quality: How QFD and SERVQUAL Use the Voice of the Customer to Improve Restaurant Service. Journal of Hospitality Application and Research. 21:107-139. 2026-01-01
- Balancing Cost and Consistency in Staff Scheduling Using a Cross-Trained Workforce in Youth Sports. Managing Sport and Leisure. 1-17. 2025-10-01
- Integrating the Voice of the Customer into New Service Development: A QFD/SERVQUAL Approach. 15th Annual European Decision Science Institute (EDSI) Conference. 2025-06-01
- Do I Spy AI: The Impact of AI-generated Images on Trust and Donation Behaviors. First Monday. 30. 2025-04-01
- False Negatives in COVID-19 Testing: A Practical Approach to Teaching Type II Error in Hypothesis Testing. SEINFORMS. 2024-10-01
- Providing Analytics Skills for Undergraduates. 2024 Southeast Decision Sciences Institute Proceedings. 2024-02-01
- A Cross-Trained Workforce Task Assignment and Tour Scheduling Problem in a Children’s Gymnastics Facility. 2022 Southeast Decision Sciences Institute Proceedings. 633. 2022-02-01
- The Product Test Scheduling Problem. International Journal of Applied Management and Technology. 21:1-13. 2022-01-01
- An Alternative Multiple-Choice Question Format to Guide Feedback Using Student Self-Assessment of Knowledge. Decision Sciences Journal of Innovative Education. 18:456-480. 2020-06-01
- Navigating the Best Path to Optimality in a University Workload Assignment Problem. Decision Sciences. 51:786-803. 2020-05-01
- Optimizing Product Test Scheduling With In Process and At-Completion Inspection Constraints. 2018 Decision Sciences Institute Proceedings. 2018-11-01
- A Plasma Collection Center Task Assignment and Tour Scheduling Problem with an Emphasis on a Cross-Trained Workforce. 2018 Southeast Decision Sciences Institute Proceedings. 30-47. 2018-02-01
- A Grants Administration Application Identifying the Best Path to Optimality. 2017 Southeast Decision Sciences Institute Proceedings. 17-35. 2017-02-01
- A Shortage in Business Doctoral Candidates in Academia: Contributing Factors, Impact on Academia, and Remediation. 2013 Southeast Decision Sciences Institute Proceedings. 105-117. 2013-02-01
- Features to Consider When Identifying a Compatible Electronic Medical Records System. 2013 Production and Operation Management Society Conference Proceedings. 2013-01-01
- Identifying the Best Path to Optimality in a Grants Administration Workload Assignment Problem. 2012 Decision Sciences Institute Conference Proceedings. 2012-11-01
- A Quality Function Deployment Approach to Developing Electronic Medical Record Course Content, Design, and Delivery for Healthcare Employees. 2012 Southeast Decision Sciences Institute Proceedings. 227-237. 2012-02-01
- Teaching Statistical Reasoning in Business: Understanding Type II Error Through COVID-19 Testing. Journal of Education for Business.