Patient Activation Measure as a means to identify IHA’s patient engagement levels

IHA has traditionally done a good job with risk stratifying patients based on their medical risks, however, we have learned that in order to improve appropriate utilization, we need to also assess a patient’s engagement level as well as social risks. The Patient Activation Measure (PAM) tool was chosen as a patient engagement tool because of its simplicity, strong evidence base, and low relative cost. PAM is an evidence-based tool for measuring a patient’s level of engagement (activation) in their healthcare. PAM levels 1-4 correspond to scores between 0-100. It is designed to assess an individual’s knowledge, skill and confidence for self-management. The purpose for implementing the use of PAM/CFA was to utilize Insignia Health’s PAM as a means to identify IHA’s patient activation levels and to engage with those less activated at their level of activation to make the most effective impact on their health. Understanding which patients are most likely to respond to care management interventions is a key factor of appropriate allocation of resources. IHA also focuses on transitions of care, and we wanted to identify the patients that would be in need of more structured and personalize goal setting. Studies have shown that 75% to 100% of readmissions are among the patients in the lower two levels of activation.

Patient Activation Measure as a means to identify IHA’s patient engagement levels Presentation