Integrating SMS Into Library Services
Presentation
Overview
Overview
Description
Randall Library at the University of North Carolina Wilmington (UNCW) has negotiated the purchase of
Twilio SMS service. Using their development toolkit, we have integrated several numbers into various
library services. We can now notify ILL patrons about their requests, users can text us questions that
come in to our chat service, and users can text themselves call #'s from our catalog. Over the Fall of
2017, UNCW ran an escape room and as part of the reservation system for that we enabled an option to
receive text messages that was heavily used. The next project we are working on is to send them
notifications using text messages from our Integrated Library System that currently come in as emails.
This poster will include coding and explain how we were able to integrate this technology.
