Assessing Awareness and Satisfaction of Library Resources and Services for Online Students
Presentation
Overview
Overview
Description
In Fall 2017, a team of librarians at the University of North Carolina Wilmington (UNCW), led by the Distance Learning Librarian, created and administered an online survey of students enrolled in online courses to assess their awareness of and satisfaction with library resources and services. A critical component of distance learning student success is their ability to easily access appropriate and useful library resources and services. In the survey, we sought to measure online students’ comfort in using various library technologies, their frequency of use of library resources (including subscription databases and online guides), their frequency of use of library services (including liaison librarian research assistance), and their overall satisfaction level with library resources and services. This survey was the first step in allowing us to improve the accessibility and usefulness of our resources and services for distance learners and better target our outreach to these students. The survey instrument will be shared in the poster session as well as the results of the survey and the potential changes the library is considering based on the survey results. We will also share some information about UNCW’s library works in general to support the success of online students.
