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Pelletier, Mark J
Associate Professor
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pelletierm@uncw.edu
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Pelletier, Mark J
Associate Professor
Positions
Associate Professor
,
Marketing
,
Cameron School of Business
Publications
Contact
Publications
Selected Publications
Academic Article
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Year
Title
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2022-09-01
A Nuanced Analysis of Salesperson Grit: Exploring Perseverance, Consistency, and Mind-set
.
Journal of Business-to-Business Marketing
. 29:271-291.
2022-09-01
2022-05-01
Selling the value: Perceptions of value from key stakeholders in university sales centers
.
Journal of Global Scholars of Marketing Science
. 1-20.
2022-05-01
2022-01-01
Winning Isn’t Everything: How to Create Customer Delight Even if the Outcome is Unsuccessful
.
European Journal of Marketing
.
2022-01-01
2021-07-01
Talking together: using intercollegiate podcasts for increased engagement in marketing education
.
Marketing Education Review
. 1-6.
2021-07-01
2020-10-01
Fexit: The effect of political and promotional communication from friends and family on Facebook exiting intentions.
.
Journal of Business Research
. 122:321-334.
2020-10-01
2020-06-01
One Size Doesn’t Fit All: a Uses And Gratifications Analysis of Social Media Platforms
.
Journal of Research in Interactive Marketing
.
2020-06-01
2020-01-01
One Size Doesn’t Fit All: A Uses and Gratifications Analysis of Social Media
.
Journal of Research in Interactive Marketing
. 14:269-284.
2020-01-01
2018-09-01
Intercollegiate Sales Role Play: Bringing Differential Cultures and a Sense of the Unknown into the Sales Classroom
.
Journal for Advancement of Marketing Education
.
2018-09-01
2018-01-01
Experiential Purchase Quality : Exploring the Dimensions and Outcomes of Highly Memorable Experiential Purchases
.
Journal of Service Research
.
2018-01-01
2018-01-01
Idiosyncratic Service Experiences: When Customers Desire the Extraordinary in a Service Encounter
.
Journal of Business Research
. 84:150-161.
2018-01-01
2018-01-01
Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter
.
Journal of Business Research
. 150-161.
2018-01-01
2017-03-01
#IHateYourBrand: Effects of Adaptive Service Recovery Strategies on Twitter
.
Journal Services of Marketing
. 31:281-294.
2017-03-01
2017-01-01
#IHateYourBrand: Adaptive Service Recovery Strategies on Twitter
.
Journal of Services Marketing
. 31:281-294.
2017-01-01
2015-01-01
Exploring the Facebook Like: A Product and Service Perspective
.
Journal of Research in Interactive Marketing
. 9:337-354.
2015-01-01
Presentations
Give the People What They Want! Strategies for Matching Conference Goers Perceptions of Value with Organizers
,
Academy of Marketing Science World Marketing Congress 2023
2023-07-01
Spiral of Silence: The Effect of Isolation Pressure on Social Media Communication
,
Society for Marketing Advances 2023
2022-11-01
Get it Before it’s Gone: Understanding Scarcity Perceptions in Online Retail
,
Academy of Marketing Science World Congress
2019-07-01
2018 SMA Doctoral Consortium
,
Society for Marketing Advances
2018-10-01
Effects of Video Manipulation on Believability and Consumer Attitudes In Direct-To-Consumer Pharmaceutical Advertising
,
Academy of Marketing Sciences
2018-01-01
Fexit: Exploring the Impetus and Effects of Consumers Exiting Facebook
,
Society for Marketing Advances
2017-01-01
Self-Expansion in Experiential Consumption
,
Academy of Marketing Sciences Conference
2016-05-20
Enhancing the Experience: Need for Cognition and Involvement as Moderators on Promotion of Experiential Brands
,
Society for Marketing Advances
2016-01-01
The 7 Deadly Sins of Consumer Behavior - Pride
,
Society for Marketing Advances
2015-11-06
The Reality of Fair Balance: Altering the Visual Presentation of Risks in Direct-to-Consumer Pharmaceutical Advertisements
,
Society for Marketing Advances
2015-11-06
Experience as a Retail Weapon: Examining the Effect of High Quality Customer Experience on Showrooming Intentions
,
Society for Marketing Advances
2015-11-05
Cool, Social Media, and Marketing Communications Strategy: An Anarchy-Network Logic of Value Creation
,
Academy of Marketing Sciences Conference
2014-05-01
Anatomy of a Facebook Like
,
Society for Marketing Advances
2013-10-01
Does Facebook Matter? Rapport-Building Behaviors in a Social Networking Channel
,
Society for Marketing Advances
2012-10-01
Contact
Full Name
Mark
J
Pelletier